I did not receive any e-mails

If you have placed an order with us but you have not received any emails, then there may be a couple issues:

  • If you have not already, check your Spam or Junk folder. Filters can be overly aggressive causing legitimate emails to be lost.
  • If you are still logged into your account, check your email address. Sometimes the incorrect email address is provided or there is a typo. Be sure to double check it. 
  • If you no longer have access to the account, please contact us so we can try to locate the account for you.

Are you missing a specific confirmation? Please read the "I did not receive an order confirmation" or "I did not receive a shipping confirmation".

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