I am missing items in my package

We are sorry to hear that! Our shipping procedure and software involves a meticulous packing system by which all items are accounted for before the final boxing, so please thoroughly check the packing materials to make sure that your item is not wrapped in it. 

Our shippers pride themselves in taking good care of your orders and often wrap an item in packing materials to keep it safe. So, do not recycle those packing materials until you have checked them thoroughly! 

  • Still missing?
    Is there any visible damage to the box? Please take pictures of the damage and the contents of the box, then send us the pictures. 
  • No damage to box? 
    It is rare happening, but the item may not have made it into the box before we finished packing it up. We are sorry about that! Please contact us and we will check the shipping footage for you and get that missing item out to you as soon as possible. 
  • International orders 
    Does it look like Customs inspected the contents of your order? In rare circumstances they might forget to place all the items back in the package. Please contact us and we will check our shipping footage and follow up with the shipping service for you to see what might have happened.

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