What are the return conditions?
Our return policy entitles you to return the product for any reason within 14 days counting from the day you received your package. However, the products can only be returned when they are completely unused and sent in the original packaging. We refer you to the undermentioned criteria.
Be sure to mention the article, order number and the reason why you would like to send back the product(s).
- You must return the product in the original and undamaged packaging.
- Shipping costs and the risk of returning are on your expense.
- Ensure a thorough package besides the original packaging. Do not attach stickers or other notes to the original packaging. If this is done the product can’t be exchanged because of unsaleability.
- The invoice or a copy of it should be send along with the return.
- You must add the e-mail confirmation.
- Unstamped packages or cash on delivery sent packages will not be accepted by us and will automatically return to you.